Shipping & Returns

Orders are usually dispatched within 1 working day. You will receive a notification email once your order has shipped.

Orders are not shipped on weekends or bank holidays. If there is a delay with your order we'll get in touch to let you know.

The cut off time for Next Day Delivery is 1pm.

You can see how much shipping will be on your order at checkout, before you place an order. We offer a flat rate shipping scheme, as a rough guide please see below -

UK
Free over £200
Standard (1-2 days) 7 GBP
Express (1 day) 10 GBP

EUROPE
Free over £200
DHL Express (2-3 days) €15.00 EUR

USA
Free over £200
DHL Express (2-3 days) 〜$20.00 USD

CANADA
Free over £200
DHL Express (2-3 days) 〜$40.00 CAD

AUSTRALIA
Free over £200
DHL Express (2-3 days) 〜$40.00 AUD

JAPAN
Free over £200
DHL Express (2-3 days) ¥3,500 JPY

REST OF THE WORLD
DHL Express (2-4 days) €‌41.00

You can return any item for a refund within 14 days of receiving your original order. Just attach a returns form and post it back to us. You can download/print a returns form here.

Please note we are not able to offer free returns, and the original cost of postage is non refundable.

Please allow 2-3 days for refunds to be processed once we have received your return. If you do not have access to a printer, please handwrite the information on the returns form and enclose it with your return.

We are unable to process exchanges, so you would need to place a new order for the items you would like to exchange, after your return has been processed.

We cant be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us at orders@sattalivity.com as soon as possible.