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Shipping & Returns


WHEN WILL MY ORDER BE SHIPPED?

Orders are usually dispatched within 1 working day. You will receive a notification email once your order has shipped.

Orders are not shipped on weekends or bank holidays. If there is a delay with your order we'll get in touch to let you know.

The cut off time for Next Day Delivery is 1pm.

HOW MUCH DOES SHIPPING COST?

You can see how much shipping will be on your order at checkout, before you place an order. We offer a flat rate shipping scheme, as a rough guide please see below -

UK
Free over 150 GBP
Standard (1-2 days) 7 GBP
Express (1 day) 10 GBP


EUROPE
Free over €175 EUR
Tracked Mail (4-7 days) €8.50 EUR
DHL Express (2-3 days) €15.00 EUR


USA
Free over $210 USD
DHL Express (2-3 days) $20.00 USD


CANADA
Free over $260 CAD
DHL Express (2-3 days) $40.00 CAD


AUSTRALIA
Free over $275 AUD
DHL Express (2-3 days) $40.00 AUD


JAPAN
Free over ¥23300 JPY
DHL Express (2-3 days) ¥3,500 JPY


REST OF THE WORLD
Free over €‌205.00
DHL Express (2-4 days) €‌41.00

WHAT IS YOUR RETURN POLICY?

You can return any item for a refund within 14 days of receiving your original order. Just attach a returns form and post it back to us. You can download/print a returns form here.

Please note we are not able to offer free returns, and the original cost of postage is non refundable.

Please allow 2-3 days for refunds to be processed once we have received your return. If you do not have access to a printer, please handwrite the information on the returns form and enclose it with your return.

WHAT IS YOUR EXCHANGE POLICY?

We are unable to process exchanges, so you would need to place a new order for the items you would like to exchange, after your return has been processed.

WHAT IF I HAVE MOVED, CHANGED OR ENTERED THE WRONG ADDRESS?

We cant be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us at orders@sattalivity.com as soon as possible.