SHIPPING & RETURNS
WHERE DO I FIND MY ORDER NUMBER?
Your order number can be found in the order and shipping confirmation emails you will receive after placing an order with us. If you have created an account with us, you can view your full order history in your account area.
WILL I BE CHARGED DUTIES AND TAXES IN ADDITION TO MY PURCHASE?
In most cases you will be given the option of pre-paying any import taxes your country might impose.
In some countries and for specific products, taxes and duties are already included in our prices.
Alternatively, you might have the option to pre-pay these taxes, which will be calculated and added to your total at checkout. Please note that these taxes vary by destination country.
For specifics about taxes and duties related to your destination, please refer to the information provided above.
Please be aware that the pre-payment option for taxes might not be available for your location or specific products. In such cases, you are responsible for paying all relevant taxes directly to the local authority, and for reclaiming them if your order is cancelled or products are returned, as per the regulations of your destination country.
WHEN WILL MY ORDER BE DISPATCHED?
Orders are usually dispatched within 1 working day. You will receive a notification email once your order has shipped.
Orders are not shipped on weekends or bank holidays. If there is a delay with your order we'll get in touch to let you know.
CAN I CHANGE MY DELIVERY ADDRESS?
We cannot guarantee that we will be able to make changes to delivery addresses before orders have been dispatched.
If your order is shipping with a tracked courier service (DPD/DHL) you will be able to request a change of delivery address via the order tracking.
WHAT HAPPENS IF NOBODY IS ABLE TO SIGN FOR MY ORDER?
Royal Mail, DHL or DPD will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you.
If you need to hold your shipment whilst the parcel is still in transit please contact the courier (Royal Mail, DPD or DHL) with the tracking number provided in order to set your preferred delivery date.
You can return any item for a refund within 14 days of receiving your original order.
1. Log in to our customer portal here.
2. Select the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and any feedback you have.
5. Click Request return.
If your return request is approved you will receive an email with shipping instructions.
We offer a flexible returns policy to improve your shopping experience. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.
DO I HAVE TO PAY FOR MY RETURN?
We are unfortunately unable to offer free returns.
For customers in the US we recommend shipping via Transglobal Express for the best rates.
WHEN WILL I RECEIVE MY REFUND?
Please allow upto 7 days for refunds to be processed once we have received your return.
We are unable to process exchanges unless it is for another size of the same item.
In other cases you will need to place a new order for the items you would like to exchange, after your return has been processed.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
You will receive a 'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your tracking number.