FAQ

Shipping & Delivery
 

DO YOU SHIP INTERNATIONALLY?
We do.

WHEN WILL MY ORDER BE SHIPPED?
Orders are usually dispatched within 1 working day. You will receive a notification email once your order has shipped. Orders are not shipped on weekends or bank holidays. If there is a delay with your order we'll get in touch to let you know.

HOW MUCH DOES SHIPPING COST
You can see how much shipping will be on your order at checkout, before you place an order. We offer a flat rate shipping scheme, as a guide please see below -

 

UK
Free over £150 GBP
Tracked Mail (2-3 days) £5.00 GBP
DHL Express (1-2 days) £10.00 GBP

EUROPE
Free over €200 EUR
Tracked Mail (4-7 days) €8.50 EUR
DHL Express (2-3 days) €15.00 EUR

 

USA
Free over $250 USD
DHL Express (2-3 days) $20.00 USD

CANADA
Free over $350 CAD
DHL Express (2-3 days) $40.00 CAD

 

AUSTRALIA
Free over $350 AUD
DHL Express (2-3 days) $40.00 AUD

JAPAN
Free over ¥30,000 JPY
DHL Express (2-3 days) ¥3,500 JPY

REST OF THE WORLD
Free over £300 GBP
DHL Express (2-4 days) £30.00 GBP

UK
Tracked Mail (2-3 days) £5.00 GBP
DHL Express (1-2 days) £10.00 GBP

EUROPE
Free over €200 EUR
Tracked Mail (4-7 days) €8.50 EUR
DHL Express (2-3 days) £15.00 EUR

USA
Free over $250 USD
DHL Express (2-3 days) $20.00 USD

CANADA
Free over $350 CAD
DHL Express (2-3 days) $40.00 CAD

AUSTRALIA
Free over $350 AUD
DHL Express (2-3 days) $40.00 AUD

JAPAN
Free over ¥30,000 JPY
DHL Express (2-3 days) ¥3,500 JPY

REST OF THE WORLD
Free over £300 GBP
DHL Express (2-4 days) £30.00 GBP

Country
Service
Duration
Cost

UK
Free Shipping over £150 GBP

Tracked Mail
DHL Express

2-3 days
1-2 days

£ 5.00 GBP
£ 10.00 GBP

EUROPE
Free Shipping over €200 EUR

Tracked Mail
DHL Express

4-5 days
2-3 days

€ 8.50 EUR
€ 15.00 EUR

USA
Free Shipping over $250 USD

DHL Express

2-3 days

$ 20.00 USD

AUSTRALIA
Free Shipping over $350 AUD

DHL Express

2-3 days

$ 40.00 AUD

CANADA
Free Shipping over $350 CAD

DHL Express

2-3 days

$ 40.00 CAD

JAPAN
Free Shipping over ¥30,000 JPY

DHL Express

2-3 days

¥ 3500 JPY

REST OF WORLD
Free Shipping over £300 GBP

DHL Express

2-4 days

£ 30.00 GBP


Returns & Exchanges
 

WHAT IS YOUR RETURN / EXCHANGE POLICY?
You can return any item for a refund, or you can exchange it for a different item within 14 days of receiving your original order. Just attach a returns form and post it back to us. You can download/print a returns form here. Please allow 2-3 days for Returns & Exchanges to be processed once we have received your return.

WHAT IF I HAVE MOVED, CHANGED OR ENTERED THE WRONG ADDRESS?
We cant be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us at info@sattalivity.com as soon as possible.

CAN I RETURN/EXCHANGE A SALE ITEM?
Sale items are final and aren't eligible for a price adjustment, return, or exchange.